Terms of Use

Welcome to the official website and digital platforms of Horizon Dental Clinic (hereinafter referred to as “the Clinic”, “Horizon Dental Clinic”, “we”, “us”, or “our”). These Terms of Use govern your access to and use of our website, online services, appointment systems, consultation facilities, communication platforms, social media interactions, and any related digital or offline services provided by the Clinic.

By accessing, browsing, using, or interacting with our website, online platforms, consultation services, appointment facilities, treatment services, or any information provided by Horizon Dental Clinic, Bhavnagar, you acknowledge that you have read, understood, and agreed to comply with these Terms of Use, along with our Privacy Policy, Consent Policies, Appointment Policies, Payment Policies, and any additional guidelines or notices published by the Clinic from time to time.

The term “Patient”, “User”, “Visitor”, “You”, or “Your” refers to any individual accessing the Clinic’s services, website, treatment facilities, digital content, consultation systems, or communication channels. The terms “Clinic”, “Doctor”, “Dental Team”, “Management”, “We”, “Us”, or “Our” refer to Horizon Dental Clinic, Bhavnagar, including its doctors, consultants, specialists, staff members, associates, administrators, affiliated professionals, and authorized representatives.

All information, educational material, treatment descriptions, photographs, graphics, logos, videos, documents, designs, treatment plans, articles, and content displayed on this website or provided through our digital platforms are intended solely for general informational and educational purposes. Such information shall not be interpreted as a substitute for professional clinical examination, diagnosis, medical advice, or treatment planning. Individual dental conditions vary from patient to patient, and therefore treatment outcomes, recommendations, and procedures may differ accordingly.

The use of this website or communication with Horizon Dental Clinic, Bhavnagar through online forms, WhatsApp, email, social media, telephone calls, or appointment requests does not establish a doctor-patient relationship unless the patient has undergone proper clinical consultation and examination by an authorized dental professional of the Clinic.

By using our services, you agree that all information provided by you, including personal details, medical history, radiographs, reports, photographs, identification documents, and treatment-related information, shall be true, complete, and accurate to the best of your knowledge. The Clinic shall not be held responsible for any consequences arising from incomplete, false, concealed, or misleading information provided by the patient.

Horizon Dental Clinic, Bhavnagar reserves the absolute right to modify, update, suspend, discontinue, or remove any portion of the website, services, treatment offerings, pricing structures, promotional offers, policies, or Terms of Use at any time without prior notice. Continued use of the website or services after such modifications shall constitute acceptance of the revised Terms.

Unauthorized use of this website, including but not limited to copying, reproducing, republishing, transmitting, modifying, distributing, reverse engineering, data extraction, misuse of content, fraudulent appointment booking, impersonation, or any unlawful activity, is strictly prohibited and may result in legal action under applicable laws.

The Clinic makes reasonable efforts to maintain accurate and updated information on the website; however, we do not guarantee the completeness, accuracy, reliability, suitability, or availability of any information, treatment description, pricing, technology details, or service-related content displayed online. Horizon Dental Clinic reserves the right to correct errors, inaccuracies, or omissions at any time without liability.

All treatment procedures, surgical interventions, dental implant procedures, cosmetic treatments, oral surgeries, and medical recommendations are subject to clinical evaluation, diagnostic findings, patient consent, systemic health conditions, and professional judgment of the treating doctor. Treatment outcomes may vary depending upon biological response, oral hygiene maintenance, healing capacity, compliance, systemic conditions, habits, smoking, parafunctional habits, and other patient-specific factors.

The Clinic shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from the use of the website, inability to access services, delays in communication, technical interruptions, third-party links, treatment decisions based solely on online information, or circumstances beyond the reasonable control of the Clinic.

By continuing to access or use our website and services, you confirm your acceptance of these Terms of Use and agree to remain legally bound by them.

A. APPLICABILITY OF TERMS

These Terms and Conditions (“Agreement”) shall apply to every individual accessing, browsing, visiting, communicating with, or using any services, facilities, treatment systems, digital platforms, or online resources provided by Horizon Dental Clinic.

This Agreement shall be applicable to, including but not limited to:

These Terms and Conditions shall govern all services, facilities, treatments, products, consultations, communications, digital interactions, and professional healthcare services provided directly or indirectly by Horizon Dental Clinic through its clinic premises, website, online platforms, third-party service providers, digital applications, communication systems, and affiliated healthcare channels.

The services, treatment protocols, technologies, consultation methods, pricing structures, promotional offers, and operational policies of Horizon Dental Clinic may be modified, upgraded, restricted, suspended, or discontinued from time to time at the sole discretion of the Clinic without prior notice. Your continued access to the Clinic’s website, communication systems, or treatment services after such changes shall constitute your acceptance of the revised Terms and Conditions.

This Agreement shall apply to all information, records, declarations, consent forms, medical history details, photographs, radiographs, investigation reports, treatment-related data, and communications submitted by you physically at the Clinic, through online consultation systems, digital forms, emails, WhatsApp, telephone conversations, social media platforms, or any other mode of communication used by Horizon Dental Clinic.

Any person accessing or using the website or digital services of Horizon Dental Clinic confirms that they possess the legal authority, competence, and capacity to enter into this Agreement and comply with all applicable laws and regulations. Individuals below the age of 18 (eighteen) years shall use the services only under the supervision, consent, and responsibility of a parent, legal guardian, or authorized representative.

By accessing the website, booking appointments, sharing medical information, communicating with the Clinic, or availing any dental or healthcare-related services from Horizon Dental Clinic, you acknowledge and agree that you have read, understood, accepted, and agreed to remain legally bound by these Terms and Conditions.

B. PRODUCTS AND SERVICES

For the purpose of these Terms and Conditions, the term “Products” shall mean and include all dental materials, medical devices, dental implants, prosthetic components, aligners, crowns, bridges, surgical instruments, oral care products, medications, consumables, diagnostic materials, radiographic materials, laboratory-fabricated restorations, and any other healthcare-related products used, supplied, prescribed, recommended, or provided during the course of treatment at Horizon Dental Clinic.

Such Products may include items manufactured, distributed, supplied, or sourced from third-party manufacturers, authorized dealers, dental laboratories, implant companies, pharmaceutical companies, or healthcare vendors approved or utilized by Horizon Dental Clinic. The Clinic does not independently manufacture all Products used during treatment unless specifically stated.

The term “Services” shall mean and include all dental, oral healthcare, diagnostic, preventive, cosmetic, surgical, restorative, rehabilitative, and consultation-related services provided by Horizon Dental Clinic through its doctors, specialists, consultants, associates, staff members, affiliated professionals, digital platforms, or authorized representatives.

Services provided by Horizon Dental Clinic may include, but are not limited to:

All Products and Services offered by Horizon Dental Clinic are subject to clinical evaluation, medical suitability, patient consent, availability, treatment planning requirements, and professional judgment of the treating doctor. The Clinic reserves the right to modify, replace, discontinue, upgrade, or refuse any Product or Service at its sole discretion whenever considered clinically necessary, ethically appropriate, legally required, or operationally justified.

The use of any Product or Service by a patient shall not be interpreted as a guarantee, warranty, or assurance of specific treatment outcomes, longevity, success rates, aesthetic results, or biological compatibility unless explicitly stated in writing by the Clinic. Treatment outcomes may vary depending upon the patient’s oral condition, systemic health, healing response, oral hygiene maintenance, habits, compliance with instructions, and other biological or clinical factors.

Horizon Dental Clinic shall make reasonable efforts to ensure that all Products and Services used or provided are sourced, handled, stored, and utilized in accordance with accepted professional standards and applicable healthcare practices.

C. BOOKING AND APPOINTMENTS

Horizon Dental Clinic provides appointment booking facilities through its website, telephone communication, WhatsApp, social media platforms, online forms, third-party platforms, or direct in-clinic scheduling systems for the convenience of patients and visitors.

While Horizon Dental Clinic shall make reasonable efforts to provide confirmed appointments as requested by patients or users, the Clinic does not guarantee the availability of any specific doctor, specialist, treatment slot, emergency service, procedure timing, or preferred appointment schedule at all times. Appointment confirmations shall remain subject to doctor availability, clinical workload, emergency cases, treatment duration, operational circumstances, technical issues, and other professional or administrative considerations.

The Clinic reserves the absolute right to confirm, refuse, postpone, reschedule, modify, or cancel any appointment at its sole discretion without prior notice whenever deemed necessary due to unforeseen circumstances, medical emergencies, staff unavailability, equipment maintenance, procedural delays, public health concerns, force majeure events, or operational requirements.

Patients are advised to arrive at the Clinic sufficiently before their scheduled appointment time and cooperate with all registration, verification, consent, diagnostic, and clinical procedures. Delayed arrival by a patient may result in reduction of consultation time, postponement of treatment, rescheduling of appointments, or cancellation depending upon the Clinic schedule and doctor availability.

Horizon Dental Clinic shall not be held liable or responsible for any direct, indirect, incidental, financial, medical, professional, travel-related, or consequential loss arising from delayed appointments, appointment cancellation, scheduling conflicts, waiting time, emergency interruptions, technical failures, communication errors, or doctor unavailability.

Appointment requests submitted through the website, social media, online forms, WhatsApp, or third-party applications shall be treated only as booking requests unless specifically confirmed by the Clinic through authorized communication channels.

Patients undergoing complex dental procedures, surgical treatments, dental implant procedures, sedation-related procedures, or medically sensitive treatments may be required to undergo pre-operative evaluation, provide medical records, complete consent documentation, and comply with special scheduling instructions prior to confirmation of the appointment.

The Clinic reserves the right to refuse treatment or appointment booking in cases involving abusive behavior, non-cooperation, repeated missed appointments, misleading information, non-compliance with medical instructions, or circumstances considered inappropriate, unsafe, unethical, or legally restricted by the Clinic management or treating doctor.

By booking or requesting an appointment with Horizon Dental Clinic, the patient acknowledges and agrees that appointment schedules are tentative in nature and may vary depending upon clinical circumstances and operational requirements of the Clinic.

D. ONLINE PAYMENT BY YOU

Horizon Dental Clinic may provide patients and users with the facility to make online payments for consultations, appointments, diagnostic services, dental procedures, treatment packages, advance booking charges, laboratory charges, digital services, or any other healthcare-related services offered by the Clinic.

Online payments made to Horizon Dental Clinic may be processed through third-party payment gateway providers, banks, financial institutions, UPI platforms, debit cards, credit cards, net banking systems, wallets, QR-based systems, or other electronic payment methods authorized by the Clinic from time to time.

If you choose to make payment through any online or digital payment mode, you may be redirected to or connected with a third-party payment gateway, banking platform, or financial service provider for processing the transaction. Such transactions shall be governed by the respective terms and conditions, privacy policies, security policies, operational rules, and user agreements of those third-party service providers.

Horizon Dental Clinic does not independently control or operate such third-party payment systems and therefore shall not be responsible or liable for any delay, failure, interruption, decline, rejection, unauthorized deduction, processing error, server issue, technical malfunction, banking failure, transaction timeout, duplicate deduction, cybersecurity issue, or unsuccessful payment transaction arising from the actions or omissions of any third-party payment gateway, financial institution, bank, or payment service provider.

The Clinic shall not be liable for:

Patients are solely responsible for ensuring the accuracy of payment details, transaction information, billing data, and payment amounts before initiating any online transaction. Any dispute relating to payment authorization, transaction processing, banking failures, or card-related issues shall primarily be resolved between the patient and the concerned bank or payment service provider.

The Clinic reserves the right to verify, refuse, hold, reverse, or cancel any payment transaction in cases involving suspected fraud, unauthorized activity, technical discrepancies, duplicate payments, legal requirements, pricing errors, or operational concerns.

Payment receipts, invoices, confirmations, or acknowledgments generated electronically shall be considered valid records of transaction subject to verification by Horizon Dental Clinic. In certain situations, confirmation of payment may require reasonable processing time depending upon the banking or payment network involved.

By making any online payment to Horizon Dental Clinic, the patient or user confirms that they are legally authorized to use the selected payment method and agree to comply with all applicable laws, regulations, banking rules, and payment-related policies governing such transactions.

E. REFUND POLICY

This Refund Policy shall govern all refund-related requests, cancellations, replacements, financial adjustments, treatment reversals, warranty claims, and payment disputes associated with the services and products provided by Horizon Dental Clinic.

1. Eligibility for Refund

Refund requests may be considered by Horizon Dental Clinic only under specific circumstances including, but not limited to:

Patients acknowledge that dental treatment outcomes depend upon multiple biological, medical, anatomical, behavioral, and procedural factors including oral hygiene maintenance, healing response, bone condition, systemic health, smoking habits, compliance with instructions, and disease progression. Therefore, dissatisfaction alone shall not automatically qualify a patient for refund eligibility.

2. Modes of Refund

Approved refunds may be processed through one of the following methods:

The Clinic reserves the right to determine the appropriate refund mode depending upon the treatment status, payment method, financial policies, and operational considerations.

3. Refund Request and Processing

Refund requests shall only be considered if:

Where applicable, the patient shall return all delivered dental products, prostheses, appliances, crowns, dentures, aligners, retainers, implant components, orthodontic appliances, or other treatment-related materials to the Clinic before processing any refund request. Failure to return such items may render the patient ineligible for refund consideration.

The standard refund review and processing period may require approximately 30 (thirty) to 45 (forty-five) working days depending upon the complexity of the case, laboratory involvement, banking procedures, or third-party vendor coordination.

4. Non-Refundable Charges

The following charges shall generally remain non-refundable and may be deducted from any approved refund amount:

Fabrication charges incurred for crowns, bridges, dentures, aligners, implant prosthesis, retainers, surgical guides, orthodontic appliances, or custom-made prosthetic work shall not be refundable once laboratory procedures have commenced.

5. Situations Where Refund Shall Not Be Applicable

Refund claims shall not be entertained under circumstances including, but not limited to:

The Clinic reserves the absolute and final right to evaluate the eligibility of every refund request on a case-by-case basis considering clinical findings, patient compliance, records, treatment stage, laboratory involvement, and operational factors. The decision of Horizon Dental Clinic management shall be final and binding.

6. Standard Administrative Deductions

In applicable cases, the following administrative and operational deductions may apply in addition to other treatment-related deductions:

Such deductions may vary depending upon laboratory expenses, vendor charges, treatment progress, digital workflow involvement, or customized product fabrication already initiated by the Clinic.

7. Warranty Policy for Crowns, Dentures, and Prosthetic Work

Wherever specifically mentioned or provided in writing, limited warranty coverage may apply only for manufacturing defects, breakage, or chipping of selected prosthetic products such as crowns, implant crowns, or dentures.

Such warranty:

If the prosthesis, crown, aligner, or appliance is lost, damaged beyond repair, or not returned, fresh fabrication charges shall apply.

8. EMI and Financial Institution Disclaimer

If the patient chooses EMI, loan, installment, or financing facilities provided through banks or financial institutions, all agreements, disputes, interest liabilities, late payment charges, penalties, refunds, cancellations, or repayment obligations shall remain solely between the patient and the concerned financial institution.

Horizon Dental Clinic shall not be responsible for disputes relating to EMI cancellation, interest charges, missed installments, loan penalties, or financial liabilities imposed by banks or finance partners.

The patient acknowledges that:

F. RE-TREATMENT POLICY

Horizon Dental Clinic is committed to maintaining high standards of clinical care, ethical dental practice, patient safety, and evidence-based treatment protocols through qualified dental professionals and modern treatment systems. However, patients acknowledge and understand that dental treatment outcomes may vary depending upon biological response, oral hygiene, bone quality, systemic health, healing capacity, compliance with instructions, habits such as smoking or bruxism, and other patient-specific or medical factors beyond the reasonable control of the Clinic.

In selected situations, Horizon Dental Clinic may, at its sole clinical and administrative discretion, consider re-treatment, corrective treatment, repair, adjustment, or alternative treatment options subject to the conditions mentioned below.

1. General Eligibility for Re-Treatment

Re-treatment may be considered on a priority basis within 6 (six) months from the original treatment date unless specifically stated otherwise in writing by the Clinic.

Re-treatment consideration may apply in situations including:

Where a patient expresses dissatisfaction regarding treatment results, Horizon Dental Clinic may evaluate the case for possible re-treatment only if:

If the need for corrective treatment arises due to non-compliance, missed appointments, poor oral hygiene, smoking, trauma, or failure to follow medical instructions, the cost of additional treatment shall be borne entirely by the patient.

2. Failed Treatment Cases

In cases where treatment is clinically determined by Horizon Dental Clinic to have failed despite appropriate patient compliance, the Clinic may, at its discretion:

Such decisions shall be based upon clinical evaluation, radiographic findings, medical assessment, patient history, and professional judgment of the treating doctor and Clinic management.

Patients shall not qualify for re-treatment benefits if treatment, modification, repair, adjustment, or intervention has been undertaken by another dental clinic, dentist, laboratory, or healthcare provider without prior written approval from Horizon Dental Clinic.

3. Orthodontic and Aligner Treatment

Patients undergoing orthodontic, braces, aligner, or tooth movement-related treatment shall qualify for re-treatment consideration only if:

Relapse, shifting of teeth, prolonged treatment duration, bite changes, or treatment instability arising due to patient negligence, non-compliance, loss of retainers, or delayed visits shall not be covered under the re-treatment policy.

4. Implant Treatment Re-Treatment

Patients undergoing dental implant procedures may qualify for re-treatment consideration only if:

Implant complications arising due to uncontrolled systemic disease, smoking, trauma, poor oral hygiene, bone loss, missed follow-up visits, parafunctional habits, or non-compliance shall not automatically qualify for free re-treatment.

5. Patient Relocation

If a patient relocates to another city or country during the course of treatment, Horizon Dental Clinic may attempt to continue or coordinate treatment based upon practical feasibility, clinical assessment, and management approval on a case-by-case basis.

However:

6. Medical Evaluation and Clinical Review

All re-treatment requests shall remain subject to detailed clinical review, radiographic evaluation, medical assessment, diagnostic investigation, and professional judgment by Horizon Dental Clinic.

The Clinic reserves the right to require:

Based upon such assessment, the Clinic may determine whether:

The final decision regarding eligibility, scope, timing, and financial applicability of any re-treatment shall remain solely with Horizon Dental Clinic management and the treating dental professionals.

G. TERMS SPECIFIC TO APP AND DIGITAL FEATURES

Horizon Dental Clinic may provide certain digital features, applications, online portals, treatment tracking systems, reminder systems, aligner monitoring tools, communication platforms, or patient-access functionalities through its website, mobile application, WhatsApp integration, third-party software, or other electronic systems for the convenience of patients.

Any treatment tracking feature, aligner wear-time logging system, appointment tracker, reminder notification, treatment progress record, symptom reporting tool, or digital monitoring functionality provided by Horizon Dental Clinic is intended solely for supportive, informational, and convenience purposes and shall not replace professional clinical examination, diagnosis, or direct consultation with the treating dentist.

Where patients are provided with the ability to log aligner wear timing, treatment compliance, oral hygiene status, pain levels, medication use, or other treatment-related data, the patient acknowledges and agrees that:

The Clinic does not guarantee that treatment recommendations, treatment duration estimates, aligner progress, orthodontic movement, implant healing, or clinical outcomes generated or interpreted on the basis of digitally entered records shall be fully accurate or clinically conclusive.

Patients understand and acknowledge that dental treatment outcomes depend upon multiple clinical and biological factors including compliance, oral hygiene, systemic health, bone response, anatomy, habits, treatment cooperation, and regular clinical review, and therefore no guarantee or warranty is provided regarding the effectiveness, exactness, speed, predictability, or satisfaction of any treatment merely based upon digital logs or application-based monitoring systems.

Horizon Dental Clinic shall not be liable for:

The Clinic reserves the right to modify, suspend, restrict, upgrade, discontinue, or remove any digital feature, software integration, mobile application service, tracking system, or online functionality at any time without prior notice.

Patients are advised to regularly attend physical consultations and follow-up appointments irrespective of any digital monitoring system or app-based treatment tracker provided by Horizon Dental Clinic.

H. MANAGEMENT RIGHTS

Horizon Dental Clinic reserves the full and absolute right to manage, evaluate, approve, reject, suspend, or discontinue any treatment, refund request, re-treatment request, appointment facility, digital access, or patient-related service based upon clinical findings, patient conduct, operational policies, ethical considerations, legal requirements, and professional judgment of the Clinic management and treating doctors.

The Clinic management reserves the right to review every refund claim, complaint, re-treatment request, warranty request, treatment dispute, or service-related concern individually on the basis of:

The final decision regarding approval, rejection, modification, partial approval, or denial of any refund, re-treatment, warranty claim, or treatment-related request shall remain solely with Horizon Dental Clinic management and shall be considered final and binding.

The Clinic reserves the right to reject refund claims, re-treatment requests, warranty requests, or continuation of treatment in situations including, but not limited to:

Nothing in this clause shall restrict any patient’s lawful right to provide genuine feedback, express honest experiences, or seek remedies available under applicable law. However, the Clinic reserves the right to take appropriate legal, professional, or administrative action against malicious, knowingly false, defamatory, abusive, or reputation-damaging activities carried out with wrongful intent.

Horizon Dental Clinic further reserves the right to suspend, restrict, refuse, or discontinue treatment or services whenever continuation of the professional relationship is considered clinically inappropriate, unsafe, unethical, legally restricted, operationally impractical, or detrimental to the interests, safety, dignity, or reputation of the Clinic, its staff, or other patients.

I. RIGHT TO DECLINE OR DISCONTINUE TREATMENT

Horizon Dental Clinic reserves the absolute right, at its sole professional and administrative discretion, to decline, postpone, suspend, restrict, or discontinue any consultation, diagnostic procedure, dental treatment, surgical procedure, cosmetic treatment, implant procedure, orthodontic treatment, or other healthcare service whenever reasonable cause exists.

Such decisions shall be made based upon clinical judgment, ethical obligations, patient safety considerations, legal compliance, operational requirements, professional standards, or circumstances considered inappropriate for continuation of treatment.

Without limitation, Horizon Dental Clinic may decline or discontinue treatment under circumstances including, but not limited to:

Where treatment is declined, postponed, or discontinued, Horizon Dental Clinic may, where considered appropriate and reasonably practicable:

The Clinic shall not be liable for any direct, indirect, incidental, financial, emotional, professional, or consequential loss arising from refusal, postponement, suspension, or discontinuation of treatment where such action has been taken in good faith, on reasonable grounds, or in accordance with professional judgment and applicable healthcare standards.

Nothing in this clause shall prevent Horizon Dental Clinic from exercising any other legal, contractual, ethical, or professional rights available under applicable laws and regulations.

J. TERMINATION RIGHTS

Horizon Dental Clinic reserves the absolute right, at its sole discretion and without prejudice to any other legal or contractual rights, to suspend, restrict, terminate, or permanently disable any patient’s or user’s access to the Clinic’s website, digital platforms, mobile application features, communication systems, online services, appointment facilities, treatment tracking systems, or other related services, with or without prior notice, where deemed necessary or appropriate.

Such suspension or termination may occur under circumstances including, but not limited to:

Upon suspension or termination of access:

Patients and users are advised to independently maintain copies or backups of their own medical records, prescriptions, reports, radiographs, treatment summaries, invoices, consent forms, or other important healthcare documents wherever necessary for their personal reference, continuity of care, insurance claims, or legal compliance.

Termination or suspension of access by Horizon Dental Clinic shall not limit or waive any other remedies, legal rights, claims, or actions available to the Clinic under applicable law, professional regulations, contractual provisions, or equitable principles.

K. DISCLAIMER OF LIABILITIES

Horizon Dental Clinic provides all information, content, educational material, treatment descriptions, digital resources, online services, communication facilities, treatment tracking systems, photographs, videos, opinions, recommendations, and healthcare-related content available through its website, mobile platforms, applications, social media channels, or digital systems (“Information”) solely for general informational, educational, and patient convenience purposes.

All users, patients, visitors, and individuals accessing such Information acknowledge and agree that they shall independently evaluate the accuracy, completeness, suitability, usefulness, reliability, and applicability of any Information before relying upon it for healthcare decisions, treatment choices, medical understanding, or any other purpose.

Horizon Dental Clinic, its doctors, consultants, staff members, affiliates, representatives, and associated professionals shall not be responsible or liable for any loss, damage, injury, complication, misunderstanding, treatment decision, delay, inconvenience, or consequence arising directly or indirectly from:

The Information made available by Horizon Dental Clinic does not constitute medical advice, diagnosis, treatment guarantee, prescription, solicitation, or recommendation for any specific dental or medical treatment. Online information, digital communication, app-based interaction, uploaded records, and educational content shall not be considered a substitute for physical examination, radiographic assessment, chairside diagnosis, emergency consultation, or direct professional advice from a qualified dentist or healthcare professional.

All services, content, digital features, and Information are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to warranties relating to:

To the fullest extent permitted under applicable law, Horizon Dental Clinic expressly disclaims all direct, indirect, incidental, consequential, punitive, special, financial, medical, reputational, or other liabilities arising out of or connected with:

Patients acknowledge and understand that medical and dental science, including orthodontics, implantology, oral surgery, prosthodontics, cosmetic dentistry, and aligner-based treatment, are not exact sciences and are dependent upon numerous biological, anatomical, behavioral, and systemic factors outside the reasonable control of Horizon Dental Clinic. Treatment outcomes may vary from patient to patient depending upon healing response, bone quality, oral hygiene, medical condition, compliance, smoking habits, dietary practices, genetics, and adherence to treatment instructions. Therefore, no guarantee, warranty, or assurance is provided regarding specific treatment outcomes, longevity, success rates, aesthetic appearance, treatment duration, or patient satisfaction.

Where the Clinic provides aligner tracking systems, digital monitoring tools, treatment reminder systems, wear-time logging facilities, or app-based progress monitoring, the patient acknowledges that:

Any feature permitting upload of photographs, videos, scans, records, or treatment-related images through the website or app is intended only for convenience and supportive communication and shall not replace physical consultation or professional clinical examination. The patient acknowledges that:

Horizon Dental Clinic further disclaims liability for any assumptions, self-diagnosis, self-treatment decisions, delayed treatment, or reliance placed by the patient on app-based communications, uploaded images, digital monitoring systems, or online responses without undergoing appropriate clinical consultation.

L. LIMITATION OF LIABILITY

Horizon Dental Clinic makes reasonable efforts to ensure that the information, content, treatment descriptions, pricing details, graphics, documents, digital tools, educational material, and other data available on its website, applications, or digital platforms are accurate, updated, and reliable. However, the Clinic does not warrant or guarantee the completeness, accuracy, adequacy, reliability, suitability, availability, or error-free nature of any information or content made available through such platforms.

The website, mobile application, digital services, and all related content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to implied warranties relating to:

To the fullest extent permitted by applicable law, Horizon Dental Clinic, its doctors, consultants, employees, management, affiliates, representatives, partners, service providers, and associated personnel shall not be liable for any direct, indirect, incidental, consequential, punitive, exemplary, special, financial, reputational, medical, or other damages whatsoever arising out of or relating to:

Horizon Dental Clinic shall not be responsible for delays, interruptions, service failures, or inability to provide services resulting from:

Patients and users acknowledge that any material, document, report, software component, image, file, communication, or data downloaded, accessed, stored, or obtained through the website, app, or digital systems is done entirely at their own discretion and risk. The user shall be solely responsible for any loss of data, device damage, software corruption, security breach, or technical issue resulting from such use or download.

Nothing contained within the website, app, digital communication, educational content, or treatment information shall be interpreted as a guarantee of specific clinical outcomes, success rates, treatment duration, aesthetic results, or patient satisfaction.

The limitations, exclusions, and disclaimers contained herein shall apply irrespective of the nature of the claim, including but not limited to claims arising from:

to the maximum extent permissible under applicable law.

M. INDEMNIFICATION

The patient, user, visitor, representative, guardian, or any individual accessing or using the services, website, application, communication systems, or digital platforms of Horizon Dental Clinic (“User”) agrees to defend, indemnify, and hold harmless Horizon Dental Clinic, its proprietors, doctors, consultants, specialists, employees, staff members, management, affiliates, representatives, licensors, vendors, agents, service providers, and associated professionals from and against any and all claims, actions, proceedings, liabilities, losses, damages, penalties, costs, expenses, demands, disputes, or legal proceedings, including reasonable legal fees and professional costs, arising directly or indirectly out of or relating to:

The User further agrees that Horizon Dental Clinic may, at its discretion, notify the User regarding any such claim, allegation, proceeding, liability, or demand and the User shall provide all reasonable cooperation, assistance, records, documents, clarifications, and support required by the Clinic in defending, resolving, or responding to such matters, entirely at the User’s own cost and expense.

Nothing contained in this clause shall limit any additional legal remedies, equitable reliefs, rights, protections, or claims available to Horizon Dental Clinic under applicable law, professional regulations, contractual obligations, or statutory provisions.

N. APPLICABLE LAW AND DISPUTE SETTLEMENT

These Terms and Conditions, along with all services, consultations, treatments, digital interactions, transactions, communications, and contractual obligations between Horizon Dental Clinic and the patient, user, visitor, or representative shall be governed by and interpreted in accordance with the laws of India.

By accessing the website, mobile application, communication systems, online platforms, appointment facilities, or by availing any services of Horizon Dental Clinic, the patient or user agrees that all matters, claims, disputes, proceedings, liabilities, and legal relationships arising out of or relating to:

shall be subject to the applicable laws, regulations, and legal framework in force within India.

The parties shall make reasonable efforts to resolve any dispute, disagreement, complaint, or claim amicably through communication, discussion, clarification, and mutual understanding before initiating formal legal proceedings.

Subject to applicable law, the courts and competent legal authorities having jurisdiction in Bhavnagar, Gujarat, India shall have exclusive jurisdiction over any dispute, controversy, legal proceeding, claim, or cause of action arising out of or in connection with these Terms and Conditions, the use of the website or app, treatment services, financial transactions, or any relationship between the patient and Horizon Dental Clinic.

The patient or user hereby expressly agrees to submit to the exclusive jurisdiction of such courts and waives any objection regarding territorial jurisdiction, venue, or forum convenience to the fullest extent permitted under law.

O. CONTACT INFORMATION AND GRIEVANCE REDRESSAL

If any patient, user, visitor, representative, or individual accessing the services of Horizon Dental Clinic has any questions, concerns, feedback, complaints, grievances, requests, or communications relating to the Clinic, website, mobile application, treatment services, online platforms, payments, appointments, records, privacy matters, or these Terms and Conditions, they may contact the Clinic through the officially designated communication channels.

All communications should include sufficient details such as patient name, contact information, treatment reference, appointment details, and nature of the concern to facilitate appropriate review and response.

General Contact Information

Horizon Dental Clinic
Bhavnagar, Gujarat, India

Email: horizondentalclinic32@gmail.com
Phone: (+91) 8200989080
Website: myhorizondentalclinic.com

Grievance Redressal Officer

In accordance with applicable laws including the Information Technology Act, 2000 and relevant rules and regulations made thereunder, any grievance relating to:

may be addressed to the designated Grievance Officer of Horizon Dental Clinic.

Designated Grievance Officer

Name: Dr chiragkumar l sarvaiya
Designation: Grievance Officer
Horizon Dental Clinic
Bhavnagar, Gujarat, India

Email: clsarvaiya97@gmail.com
Phone: (+91) 8200989080

Horizon Dental Clinic shall make reasonable efforts to review and address grievances, complaints, or concerns within a reasonable timeframe in accordance with applicable laws, operational policies, and the nature of the issue raised.

The Clinic reserves the right to request supporting documents, identification proof, treatment records, authorization letters, screenshots, communication records, or additional information before processing or responding to any grievance or complaint.

P. DISCLAIMER: FOR DENTAL AWARENESS AND EDUCATIONAL PURPOSE

All content, articles, blogs, videos, animations, graphics, treatment descriptions, before-and-after photographs, social media posts, oral health tips, educational material, awareness campaigns, digital content, and informational resources published or shared by Horizon Dental Clinic through its website, mobile platforms, social media channels, WhatsApp communications, advertisements, brochures, presentations, or other media are intended solely for general dental awareness, patient education, and informational purposes.

Such content is designed to improve public understanding of oral health, dental hygiene, preventive care, available treatment options, and general dental concepts. The information provided shall not be interpreted or relied upon as:

Dental and medical conditions vary significantly between individuals depending upon oral condition, systemic health, anatomy, habits, age, disease progression, radiographic findings, biological response, and numerous patient-specific factors. Therefore, treatment approaches, prognosis, risks, costs, duration, and outcomes may differ from patient to patient.

Any photographs, digital simulations, smile designs, before-and-after images, videos, case presentations, testimonials, animations, or treatment illustrations displayed by Horizon Dental Clinic are representative examples intended for educational and awareness purposes only. Such materials shall not be considered a promise, assurance, warranty, or guarantee that identical or similar results can be achieved in every patient.

Patients and users are strongly advised not to self-diagnose, self-medicate, delay professional consultation, discontinue ongoing treatment, or make healthcare decisions solely based upon online content, educational material, or digital communication provided by Horizon Dental Clinic.

Any opinions, explanations, educational responses, awareness content, or information shared online, through social media, WhatsApp, or digital platforms are generalized in nature and may not fully apply to a specific patient’s condition unless confirmed through proper clinical evaluation and diagnostic examination.

Horizon Dental Clinic disclaims all liability for any misunderstanding, misuse, interpretation, assumption, self-treatment decision, delayed treatment, or consequence arising from reliance upon educational or awareness content without obtaining direct professional consultation.