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Privacy Policy

This Privacy Policy describes how Horizon Dental Clinic (“Horizon Dental Clinic”, “Clinic”, “we”, “us”, or “our”) collects, receives, stores, processes, uses, shares, protects, and manages personal information, medical information, health records, and other data provided by patients, users, visitors, representatives, and individuals accessing our website, mobile platforms, communication systems, applications, or healthcare services.

By visiting our website, booking appointments, communicating with the Clinic, submitting information, or availing any dental or healthcare-related services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Horizon Dental Clinic may collect various categories of information including, but not limited to:

A. Personal Information

  • Full name;

  • Age and date of birth;

  • Gender;

  • Mobile number;

  • Email address;

  • Residential or correspondence address;

  • Identification details;

  • Emergency contact information.

B. Medical and Dental Information

  • Medical history;

  • Dental history;

  • Radiographs and scans;

  • Clinical photographs;

  • Treatment records;

  • Prescriptions;

  • Laboratory reports;

  • Blood investigations;

  • Diagnostic findings;

  • Treatment plans and progress notes.

C. Technical and Digital Information

  • IP address;

  • Browser information;

  • Device details;

  • Website usage activity;

  • Cookies and tracking information;

  • App usage data;

  • Communication logs.

D. Financial and Transactional Information

  • Payment records;

  • Billing information;

  • Transaction references;

  • Insurance-related information;

  • EMI or finance-related records.

Information may be collected directly from patients, guardians, representatives, websites, appointment forms, applications, emails, WhatsApp communication, telephonic conversations, digital uploads, third-party service providers, or during physical consultations.

2. PURPOSE OF COLLECTION AND USE OF INFORMATION

Horizon Dental Clinic may collect and use information for purposes including:

  • Appointment booking and scheduling;

  • Patient identification and record maintenance;

  • Clinical examination, diagnosis, and treatment planning;

  • Communication regarding appointments, reminders, treatment, reports, or follow-ups;

  • Emergency medical management;

  • Processing payments and billing;

  • Insurance and financial documentation;

  • Improving patient experience and service quality;

  • Legal, regulatory, and record-keeping compliance;

  • Website administration and digital platform management;

  • Internal audits, analytics, and quality improvement;

  • Responding to patient queries or grievances;

  • Educational, awareness, and healthcare communication.

3. MEDICAL RECORDS AND HEALTH INFORMATION

The patient acknowledges that dental and medical records maintained by Horizon Dental Clinic may include sensitive personal and healthcare-related information.

Such records may be stored in physical or digital format and may include:

  • Consultation notes;

  • Radiographs and scans;

  • Photographs and videos;

  • Consent forms;

  • Treatment records;

  • Laboratory reports;

  • Payment records;

  • Communication history.

The Clinic shall make reasonable efforts to maintain confidentiality and security of such records in accordance with applicable professional standards and legal requirements.

4. CONSENT FOR PHOTOGRAPHS, SCANS, AND DIGITAL RECORDS

Patients may be required to provide clinical photographs, radiographs, videos, digital impressions, scans, or treatment records for diagnostic, treatment planning, documentation, educational, medico-legal, or communication purposes.

Where separately consented to by the patient, Horizon Dental Clinic may use anonymized or consented treatment records, photographs, or case details for:

  • Educational presentations;

  • Awareness campaigns;

  • Academic discussions;

  • Social media awareness;

  • Website display;

  • Clinical documentation.

The Clinic shall make reasonable efforts to avoid disclosure of personally identifiable information unless specifically authorized by the patient or required by law.

5. INFORMATION SHARING AND DISCLOSURE

Horizon Dental Clinic does not sell personal or medical information to third parties. However, information may be shared under circumstances including:

  • With treating doctors, specialists, consultants, laboratories, or healthcare professionals involved in treatment;

  • With diagnostic centers, laboratories, implant companies, aligner companies, or vendors where clinically necessary;

  • With payment gateways, banks, or financial institutions for transaction processing;

  • With legal authorities, regulatory bodies, insurance companies, or government agencies where required under applicable law;

  • In emergency situations involving patient safety or medical necessity;

  • With authorized patient representatives upon valid authorization.

All such sharing shall be limited to reasonable and necessary purposes.

6. COOKIES AND DIGITAL TRACKING

The website or app of Horizon Dental Clinic may use cookies, analytics tools, or tracking technologies to improve functionality, performance, user experience, security, and website analytics.

Users may disable cookies through browser settings; however, certain features or functionalities may be affected.

7. DATA SECURITY

Horizon Dental Clinic takes reasonable administrative, technical, physical, and operational measures to protect personal and medical information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, despite reasonable safeguards, no digital platform, internet transmission, server, or storage system can be guaranteed to be completely secure. Users acknowledge inherent cybersecurity and technology-related risks associated with electronic communication and online data transmission.

8. THIRD-PARTY SERVICES AND LINKS

The website or app may contain links, integrations, payment gateways, communication tools, maps, social media plugins, or third-party services operated independently by external entities.

Horizon Dental Clinic shall not be responsible for the privacy practices, content, security, policies, or operations of such third-party platforms. Users are advised to independently review their privacy policies and terms.

9. DATA RETENTION

The Clinic may retain patient records, medical information, diagnostic data, financial records, communication records, and digital information for such duration as may be considered necessary for:

  • Continuity of care;

  • Legal compliance;

  • Professional obligations;

  • Audit purposes;

  • Dispute resolution;

  • Regulatory requirements;

  • Operational and administrative purposes.

Retention periods may vary depending upon applicable laws, professional regulations, and clinical requirements.

10. PATIENT RIGHTS

Subject to applicable laws and professional obligations, patients may request:

  • Access to their available records;

  • Correction of inaccurate information;

  • Update of contact details;

  • Clarification regarding data handling practices.

The Clinic reserves the right to verify identity and request appropriate documentation before processing such requests.

11. CHILDREN’S PRIVACY

Patients below the age of 18 years shall access services only through parents, guardians, or legally authorized representatives. Information relating to minors may be collected with parental or guardian consent for lawful healthcare purposes.

12. CHANGES TO PRIVACY POLICY

Horizon Dental Clinic reserves the right to modify, update, revise, or amend this Privacy Policy at any time without prior notice. Updated policies shall become effective upon publication on the website or official communication platforms.

Continued use of the services after such changes shall constitute acceptance of the revised Privacy Policy.

13. CONTACT INFORMATION AND PRIVACY GRIEVANCES

For questions, concerns, requests, or grievances relating to this Privacy Policy, patient information, digital records, or data handling practices, users may contact:

Horizon Dental Clinic

Bhavnagar, Gujarat, India

Email: horizondentalclinic32@gmail.com
Phone: (+91) 8200989080
Website: myhorizondentalclinic.com

The Clinic shall make reasonable efforts to address genuine privacy-related concerns within a reasonable timeframe in accordance with applicable laws and operational policies.